DEVLIN LANE — Store Policies
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Privacy Policy
Last updated: (20th August 2026.)
Devlin Lane ("we", "us", "our") respects your privacy and is committed to handling your personal information responsibly. This policy explains what we collect, why, and how it's protected.
As a sole trader with turnover under $3 million, Devlin Lane currently sits below the threshold that triggers full obligations under the Privacy Act 1988 (Cth). We've written this policy in line with the Australian Privacy Principles (APPs) anyway, as good practice and because that small business exemption is being phased out from December 2026 — so this policy is built to already meet that standard.
What we collect:
When you shop with us or contact us, we may collect:
- Name, email address, phone number, shipping and billing address
- Order details and purchase history
- Payment information (processed securely by Shopify Payments / our payment gateway — we do not store your full card details)
- Website usage data via cookies and analytics tools (e.g. pages viewed, referral source)
How we use it:
We use your information to:
- Process and fulfil your order, including made-to-order production and shipping
- Communicate with you about your order (confirmations, shipping updates, care instructions)
- Respond to enquiries and customer service requests
- With your consent, send marketing updates about new collections or drops
- Improve our website and product offering
Disclosure to third parties:
We share information only where necessary to run the business:
- Shopify (our e-commerce platform and payment processing)
- Australia Post or other couriers (for delivery)
- Email/marketing platforms, if you've opted in to updates
We do not sell your personal information to third parties.
Data security:
We take reasonable steps to protect your information from misuse, loss, or unauthorised access, including relying on Shopify's secure, PCI-compliant infrastructure for storage and payment handling.
Access and correction:
You can request access to, or correction of, the personal information we hold about you at any time by contacting us at [your email].
Data breaches:
In the event of a data breach likely to result in serious harm, we will notify affected customers and, where required, the Office of the Australian Information Commissioner (OAIC), consistent with the Notifiable Data Breaches scheme.
Contact us:
Questions about this policy or your personal information can be directed to info@devlinlane.com
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Returns & Faults Policy:
At Devlin Lane, every piece is made to order using genuine deadstock leather, so we don't offer change-of-mind returns or exchanges.
Faulty items:
We only accept returns where an item arrives genuinely faulty (e.g. a manufacturing defect. If this happens:
1. Contact us within [7 days] of delivery at info@devlinlane.com with your order number and clear photos of the fault.
2. We'll assess the issue and get back to you
3. Where a fault is confirmed, we'll offer a store credit to be used at any point with no expiration date.
(Quality checks before dispatch)
Every Devlin Lane piece goes through a quality check before it leaves our hands, including:
- Inspection of all stitching and seams for strength and consistency
- Check of hardware for secure fit and function
- Review of the leather surface for any unintended marks, tears, or defects
- Confirmation the finished piece matches the order specifications (size, hardware finish, leather selection)
- Final clean and polish before packaging
Because of this process, faults are rare — but we stand behind our work if something slips through.
Your rights under Australian Consumer Law
This policy doesn't limit any rights you have under the Australian Consumer Law (ACL). Regardless of what our returns policy says, you're entitled to a repair, replacement, or refund if a product has a major failure, and to a repair or replacement for a minor failure — this applies whether or not the fault is something we've picked up ourselves.
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Shipping Policy:
Made to order:
Devlin Lane pieces are handcrafted to order rather than held as ready stock, so please allow 2 - 4 weeks for your piece to be made before it ships. Made-to-order timeframes may extend during high-demand periods (e.g. holiday season) — we'll let you know if this affects your order.
Delivery:
- We ship Australia-wide via Australia Post
- Domestic shipping typically takes 7-10 business days once dispatched.
- International shipping available to:
- A tracking number will be emailed to you once your order is dispatched.
Shipping costs:
- Flat rate of $10.00 Australia wide , / calculated at checkout / free shipping over $190.00.
- Flat rate of $30.00 World wide / calculated at checkout / free shipping over $240.00.
Lost or delayed parcels:
We're not responsible for delays caused by the courier once an order has been dispatched, but we're happy to help track down a missing parcel — reach out to us and we'll assist with the courier directly.
Order Cancellation Policy
Because every Devlin Lane piece is handcrafted to order using limited deadstock leather, we’re only able to accept cancellations within a short window after your order is placed.
Cancelling your order
- You can cancel your order for a full refund within 24hrs of placing it, as long as production hasn’t started.
- To cancel, contact us as soon as possible at [your email] with your order number.
- Once your piece has moved into production, we’re unable to cancel or refund the order — at that point, the leather has been cut and allocated specifically to your piece, and (given the deadstock, limited nature of our materials) it generally can’t be reused for another orde
Lost or delayed parcels:
We're not responsible for delays caused by the courier once an order has been dispatched, but we're happy to help track down a missing parcel — reach out to us and we'll assist with the courier directly.
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Leather Care Guide:
Devlin Lane pieces are made from genuine, deadstock designer leather and cowhide. Real leather is a natural material — treat it well and it'll age beautifully; treat it roughly and it won't forgive you. Please follow this care guide to keep your piece looking its best.
Never:
- Never machine wash or tumble dry your leather piece — the agitation and heat will warp, crack, and permanently damage the leather.
- Never soak it in water or submerge it.
- Never use household detergents, bleach, or harsh chemical cleaners.
- Never dry leather with direct heat (hairdryer, heater, direct sun) — it will dry out, crack, and shrink unevenly.
Everyday care:
- Dust and wipe with a soft, dry cloth regularly to stop dirt and oils building up on the surface.
- Store in a cool, dry place out of direct sunlight — sunlight fades and dries out leather over time. A breathable fabric dust bag is ideal; avoid airtight plastic, which traps moisture.
Spills and stains:
- Blot — don't rub — spills immediately with a clean, dry cloth.
- If a small amount of moisture is unavoidable, use a barely damp cloth, then air dry naturally, away from direct heat.
- Always test any cleaning product on a small, hidden area first.
A note on character:
Genuine leather is a living material — grain variation, natural markings, and a developing patina are part of what makes each Devlin Lane piece one of a kind, not a flaw.