Refund policy

Returns & Faults Policy:

At Devlin Lane, every piece is made to order using genuine deadstock leather, so we don't offer change-of-mind returns or exchanges. 

Faulty items:

We only accept returns where an item arrives genuinely faulty (e.g. a manufacturing defect. If this happens:

1. Contact us within 2 days of delivery at info@devlinlane.com with your order number and clear photos of the fault.

2. We'll assess the issue and get back to you

3. Where a fault is confirmed, we'll offer a store credit to be used at any point with no expiration date.

(Quality checks before dispatch)

Every Devlin Lane piece goes through a quality check before it leaves our hands, including:

- Inspection of all stitching and seams for strength and consistency

- Check of hardware for secure fit and function

- Review of the leather surface for any unintended marks, tears, or defects

- Confirmation the finished piece matches the order specifications (size, hardware finish, leather selection)

- Final clean and polish before packaging

Because of this process, faults are rare — but we stand behind our work if something slips through.

Your rights under Australian Consumer Law

This policy doesn't limit any rights you have under the Australian Consumer Law (ACL). Regardless of what our returns policy says, you're entitled to a repair, replacement, or refund if a product has a major failure, and to a repair or replacement for a minor failure — this applies whether or not the fault is something we've picked up ourselves.

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